ANSWERS TO ALL YOUR QUESTIONS

FACIAL QUESTIONS

WHICH FACIAL IS RIGHT FOR ME?

Katie will assess your skin and recommend which facial, services and products are best suited for your specific skin type, skin concern, and lifestyle. Each facial is one hundred percent bespoke and customized to the client. When you arrive you can discuss your skincare goals with Katie to determine the best fit.

How often should i get a facial?

Being pro-active and looking after your skin is the best way to slow down the signs of ageing, and to keep your skin clear, healthy and nourished. Having a monthly facial performed by a professional addresses skin concerns and anti-ageing, and it promotes long-term healthy, clean and youthful skin.

Will my skin be red after my facial?

  1. After most facials, your skin will be radiant and healthy. However, if you have sensitive skin, or a lot of extraction was done you may be a little pink for the rest of the day. Rest assured your skin will be in healing and in rejuvenation mode. Katie will provide post-care treatment instructions.

What is the cancellation policy?

We understand scheduling conflicts can arise. If you need to cancel or reschedule your treatment for any reason, please try to let us know 24 hours before your scheduled service. 

Do I need to remove my make before a facial?

No. We will remove your face make-up as part of the treatment. Just relax, close your eyes and let us look after you.

Can I wear makeup after my facial?

We recommend that you let your skin breathe, absorb the nutrients and hydration without make-up. However, putting on make-up after will not harm your skin.

Can men get facials?

Yes, they absolutely can! All of our facial treatments work well for men, however, we developed a Gentleman's facial to specifically address men’s skin.

HOW SOON AFTER A FACIAL CAN I SEE RESULTS?

If you follow the Katie Skincare philosophy and do your 'homework' at home, you will see a notable difference in just a few days. Beautiful skin is aided by regular facials and a healthy lifestyle - a healthy diet, enough water!

How long is one facial?

Each facial will last up to 2 hours. 

PRODUCT QUESTIONS

Are you products natural?

Yes, the Organic Foam Cleanser is 100 percent natural and free from any chemicals, including PEG, BHT, artificial fragrance and colours, DEA, TEA, urea, and propylene glycol. 

What kind of ingredients are used?

All Katie Skincare products are formulated using real ingredients derived from nature for maximum efficacy. Made with only 100% natural + non-toxic ingredients, Katie Skincare Products support skin health and skin hydration.

Do you test on animals?

No, in fact the products are vegan, gluten-free, and cruelty-free.

My skin is SENSITIVE - ARE THE PRODUCTS HYPOALLERGENIC?

Yes, the Organic Foam Cleanser  is hypoallergenic, cruelty-free, gluten-free, and non-comedogenic.

What is Hyaluronic acid?

Hyaluronic acid is a sugar molecule that attracts moisture into the skin cells. This allows the skin to feel hydrated and plump, creating a dewy look. To learn more check out our blog post about Hyaluronic Acid!

Is it safe to use when pregnant?

Yes! Using Katie Skincare products are safe to use during pregnancies.

SHOPPING QUESTIONS

What's the return policy?

At Katie Skinccare we have a 100% satisfaction guarantee - if you don’t absolutely love your product, please send us an email at info@katieskincare.net and we’ll issue you a refund.  

I made a mistake in my shipping address - is it too late to change it?

Not at all, please send us an email at info@katieskincare.net with your correct shipping address and we'll update it for you.

How much does shipping cost?

We offer a flat $5.99 shipping fee within Canada. Orders $75 and over ship free.

Do i need an account to place an order?

No. You can Checkout as Guest. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference. 

GENERAL QUESTIONS

IS THERE PARKING?

Yes, there is a large parking lot conveniently located in the back of the building. Turn on Bedford Road and look for the sign that says ROM Parking. 

What's the nearest subway stop?

We are located steps away from St. Gerorge and Bay Station.

Who should I contact if i have more questions?

Feel free to contact the Katie Skincare team anytime! You can reach out via our email info@katieskincare.net, instagram or give us a call. 

Still have questions?

Feel free to reach out and someone from the Katie Skincare team will get in touch within 24 hours.

Phone

+1-416-928-0649

Address

101 Yorkville Avenue, Toronto
Ontario, M5R 1C1

Socials

Call Us

+1-416-928-0649

Our Location

101 Yorkville Avenue, Toronto, Ontario, M5R 1C1

Our Email

info@katieskincare.net